The family plan includes 60 new questions each month, shared across your family. The free account includes 10. Follow-up clues on the same question stay together as one session. Short-term request limits apply.
When does the allowance refresh?
Every month, including on the yearly plan. Unused monthly questions do not roll over. Purchased packs stay available while your account remains open.
What happens after the 5 free questions?
A parent or guardian can create a free family account. Free questions already used count toward its first month’s allowance; they are not an extra allowance on top.
Why do science and pictures need a plan or pack?
Science help leans on labeled pictures, and a picture costs far more to make than a written clue. So science comes with the family plan or a question pack, and each requested picture uses one question. The free account covers math and writing.
What if we need more?
Choose a 20-question pack: $1.99 with an active family plan, or $2.99 without one. We never buy a pack or charge for extra use automatically.
Can I cancel?
Yes. Open Manage plan in your family account. Plans renew automatically until cancelled. After cancelling, access continues through the period you paid for. See the terms for refunds and billing details.